:root{font-family:"Segoe UI","Microsoft YaHei",sans-serif;color:#193e4b;background:#f3f6f7;font-synthesis:none;--teal:#007f80;--border:#dce6e9;--muted:#637e89}*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button{cursor:pointer;transition:background .15s,box-shadow .15s;white-space:nowrap;font-size:13px;font-weight:600;border:1px solid transparent;border-radius:7px;padding:10px 14px;line-height:1.4}button:disabled{opacity:.42;cursor:not-allowed}button:focus-visible,a:focus-visible,input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #66caca;outline-offset:2px}.primary{background:var(--teal);color:white}.primary:not(:disabled):hover{background:#006869}.secondary{color:#006f71;background:#f2fbfa;border-color:#b7d7d7}.secondary:not(:disabled):hover{background:#e0f3f0}.quiet{color:#53707c;background:transparent;border-color:var(--border)}.quiet:not(:disabled):hover{background:#eef3f5}.danger-text{color:#a7463c}.muted{color:var(--muted)!important;font-size:12px;font-weight:400}.topbar{height:78px;padding:0 36px;display:flex;align-items:center;justify-content:space-between;background:#fff;border-bottom:1px solid var(--border)}.brand{display:flex;align-items:center;gap:12px;color:#193e4b;text-decoration:none;font-size:18px;font-weight:700;letter-spacing:.5px}.brand-mark{display:grid;place-items:center;width:42px;height:42px;background:var(--teal);border-radius:12px;color:white;font-size:24px}.brand small{display:block;font-size:11px;font-weight:400;color:var(--muted);margin-top:4px;letter-spacing:1px}.top-status{display:flex;gap:18px;align-items:center;font-size:12px;color:var(--muted)}.mode{padding:6px 10px;border:1px solid #efd8a8;background:#fff8e9;color:#8c611f;border-radius:5px;font-weight:600}.safety-strip{padding:10px 36px;background:#eaf3f2;color:#416b70;font-size:12px;display:flex;gap:9px;align-items:center}.strip-note{margin-left:auto;color:#637c83}.lock-dot{height:7px;width:7px;border-radius:50%;background:#729d9d}main{max-width:1720px;padding:27px 36px 12px;margin:auto}.page-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:22px}.eyebrow{font-size:10px;color:#6a9298;letter-spacing:2px;font-weight:700;margin:0 0 8px}h1{margin:0;font-size:27px;letter-spacing:.6px}h2{font-size:15px;margin:0;line-height:1.5}h3{margin:0;font-size:13px}.subtitle{font-size:13px;color:var(--muted);margin:8px 0 0;line-height:1.6}.workspace{display:grid;grid-template-columns:235px minmax(0,1fr);gap:22px;align-items:start}.panel{border:1px solid var(--border);border-radius:10px;background:#fff;overflow:hidden}.panel-heading{display:flex;align-items:center;justify-content:space-between;padding:17px 18px;border-bottom:1px solid #eaf0f2;gap:10px}.record-panel{position:sticky;top:20px}.record-panel>input{width:calc(100% - 28px);margin:16px 14px 8px}.record-list{max-height:600px;min-height:180px;overflow:auto;padding:6px 8px 14px}.record-item{display:block;text-align:left;width:100%;padding:14px 12px;background:transparent;margin:3px 0;border:1px solid transparent;white-space:normal}.record-item.active{background:#eaf6f3;border-color:#bbd9d4}.record-item:hover{background:#f1f6f7}.record-item strong{display:block;font-size:13px;line-height:1.65;overflow-wrap:anywhere}.record-item small{display:block;color:#6b838b;font-size:10px;font-weight:400;margin-top:6px}.record-item .record-phase{font-size:11px;color:#007d78;display:inline-block;margin-top:9px}.aside-foot{border-top:1px solid var(--border);padding:17px 18px;font-size:12px;color:#456874}.aside-foot p{line-height:1.8;color:#7a9099;font-size:11px;margin:8px 0 0}.small-dot,.live-dot{display:inline-block;width:6px;height:6px;background:#008b82;border-radius:100%;margin-right:6px}.live-dot{width:7px;height:7px;vertical-align:2px}.call-title{display:flex;justify-content:space-between;align-items:center;gap:10px;min-height:39px;margin-bottom:14px}.call-title>div{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.code{font-family:Consolas,monospace;font-size:16px;font-weight:600;letter-spacing:.5px}.phase,.tag{font-size:11px;border-radius:4px;padding:4px 8px;background:#eef5f5;color:#607e88;font-weight:500}.phase{background:#e4f3ef;color:#00726e}.status-grid{display:grid;grid-template-columns:1fr 1fr 1fr;background:white;border:1px solid var(--border);border-radius:9px;margin-bottom:18px;padding:15px 0}.status-grid>div{padding:0 18px;border-right:1px solid var(--border)}.status-grid>div:last-child{border:0}.status-grid span{display:block;color:#74909b;font-size:11px;margin-bottom:6px}.status-grid strong{display:block;font-size:14px;font-weight:600}.status-grid small{display:block;font-size:10px;color:#78929b;margin-top:6px}.live-columns{display:grid;grid-template-columns:minmax(320px,1.18fr) minmax(290px,.82fr);gap:18px;align-items:start}.scenario-bar{display:flex;justify-content:space-between;gap:12px;align-items:center;padding:15px 18px 8px}.scenario-bar strong{font-size:12px;display:block}.scenario-bar small{font-size:11px;color:var(--muted);display:block;margin-top:5px}.source-note{font-size:11px;line-height:1.7;color:#748c95;margin:7px 18px 13px}.transcripts{height:365px;overflow:auto;padding:4px 18px 14px;scroll-behavior:smooth}.message{margin:15px 0;display:flex;gap:10px;align-items:start}.avatar{flex:0 0 29px;height:29px;border-radius:8px;background:#e9f2f5;color:#547586;display:grid;place-items:center;font-size:11px;font-weight:600}.message.assistant .avatar{background:#e4f4ed;color:#008079}.message.staff .avatar{background:#fcf0d9;color:#94671e}.message-content{flex:1;min-width:0}.message-meta{display:flex;align-items:center;gap:9px;font-size:10px;color:#6f8b95;margin-bottom:6px}.message-bubble{background:#f3f6f8;border-radius:0 8px 8px 8px;padding:11px 13px;font-size:13px;line-height:1.85;color:#274956;overflow-wrap:anywhere;white-space:pre-wrap}.message.assistant .message-bubble{background:#eaf6f1}.message.pending .message-bubble{border:1px dashed #c8b478;color:#826c39;background:#fffbed}.transcript-form{padding:16px 18px;border-top:1px solid var(--border);background:#fafcfc}.composer-controls{display:flex;align-items:center;gap:8px;color:#70858d;font-size:11px;margin-bottom:9px}.composer-controls select{padding:6px 8px;width:auto;font-size:11px}.checkbox-label{display:flex!important;align-items:center;gap:5px;margin:0 0 0 auto!important;font-size:11px!important}.checkbox-label input{width:14px;height:14px;accent-color:var(--teal)}.composer-footer{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-top:9px}.composer-footer span{font-size:10px;line-height:1.5;color:#879aa3}.transfer-controls{padding:17px 18px;border-top:1px solid var(--border)}.transfer-controls p{font-size:11px;color:#7f949c;margin:6px 0 12px}.button-row{display:flex;gap:8px;flex-wrap:wrap}.transfer-controls button{font-size:11px;padding:8px 10px}.detail-column{display:flex;flex-direction:column;gap:18px}.incident-select-row{display:flex;align-items:center;padding:13px 18px 0;gap:8px;font-size:12px}.incident-select-row select{width:auto;flex:1;padding:6px 9px;font-size:12px}#incident-form{padding:1px 18px 18px}label{font-size:12px;color:#56717c;display:block;margin:13px 0 6px}input,select,textarea{width:100%;border:1px solid #d7e1e6;border-radius:6px;background:white;color:#244651;padding:9px 10px;font-size:12px;line-height:1.5;outline:none}input::placeholder,textarea::placeholder{color:#879ba4}textarea{resize:vertical;min-height:60px}input:focus,textarea:focus,select:focus{border-color:#66acaa;box-shadow:0 0 0 2px #e8f4f1}.field-row{display:grid;grid-template-columns:1fr 1fr;gap:10px}.field-hint{font-size:10px;color:#7f949d;margin:6px 0 0;line-height:1.6}.dirty-state{font-size:11px;color:#768f99;margin:10px 0}.dirty-state.dirty{color:#a26b10}.assist-panel{background:#f3faf7;border-color:#d6e7df}.assist-panel .panel-heading{border-color:#dfece5}.assist-panel h2{color:#327366}#assistance{padding:0 18px 17px}.facts{font-size:12px;line-height:1.8;margin:0 0 9px}.missing{display:flex;gap:5px;flex-wrap:wrap;margin-bottom:12px}.missing span{background:#fff4dc;color:#8c692c;border:1px solid #efdfbb;font-size:10px;padding:3px 7px;border-radius:4px}.suggestion{padding:12px;border-radius:7px;background:#fff;border:1px solid #dfebe3;font-size:12px;line-height:1.8}.suggestion strong{display:block;font-size:10px;color:#66877c;margin-bottom:4px}.basis{font-size:10px;color:#72897f;margin:8px 0 0;line-height:1.7}.history-panel{margin-top:18px}.history{margin:0;padding:10px 18px 16px;list-style:none;max-height:240px;overflow:auto}.history li{display:flex;align-items:baseline;gap:12px;border-bottom:1px solid #eef2f4;padding:10px 0;font-size:11px;color:#516f7d}.history time{color:#91a1a9;font-family:Consolas,monospace;flex:0 0 65px}.history span{flex:1}.history small{font-size:10px;color:#81969e}.history details{flex:1;min-width:0}.history summary{cursor:pointer;line-height:1.8}.history pre{font-size:10px;white-space:pre-wrap;overflow-wrap:anywhere;background:#f5f8f9;padding:10px;color:#64808a;border-radius:5px}.notice{padding:13px 16px;border:1px solid #e4baad;background:#fff0e9;color:#99472f;font-size:12px;border-radius:7px;margin-bottom:16px;line-height:1.7}.notice.success{background:#edf8f0;color:#35755a;border-color:#cce3d6}.welcome{min-height:660px;text-align:center;display:flex;flex-direction:column;align-items:center;justify-content:center}.welcome-icon{height:78px;width:78px;background:#eaf6f0;color:#198477;display:grid;place-items:center;border-radius:22px;font-size:35px;margin-bottom:28px}.welcome h2{font-size:23px;margin:4px 0}.welcome>p:not(.eyebrow){color:#7c919b;font-size:13px;line-height:2}.welcome>.primary{margin-top:12px}.welcome-steps{display:flex;gap:30px;margin-top:48px;font-size:11px;color:#76949d}.empty-small{font-size:12px;color:#8499a3;line-height:1.9;padding:24px 8px;text-align:center}footer{font-size:10px;color:#889da6;margin-top:24px;text-align:center;padding:10px}[hidden]{display:none!important}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}@media(min-width:1600px){.transcripts{height:405px}}@media(max-width:1200px){main{padding:23px 22px}.workspace{grid-template-columns:195px minmax(0,1fr);gap:16px}.live-columns{grid-template-columns:1fr}.detail-column{display:grid;grid-template-columns:1fr 1fr;align-items:start}.transcripts{height:310px}.record-list{max-height:500px}.topbar{padding:0 22px}.safety-strip{padding:10px 22px}}@media(max-width:740px){.topbar{height:70px;padding:0 16px}.brand{font-size:15px}.brand-mark{width:36px;height:36px}.top-status{gap:8px}.top-status #connection{display:none}.safety-strip{padding:9px 16px;font-size:10px}.strip-note{display:none}main{padding:20px 14px}.page-heading{align-items:start}h1{font-size:23px}.page-heading>.primary{font-size:11px;padding:10px}.workspace{display:flex;flex-direction:column}.record-panel{position:static;width:100%}.record-list{display:flex;min-height:0;max-height:125px;overflow:auto;padding:3px 8px 10px}.record-item{flex:0 0 180px}.record-panel>input{margin:10px 14px 4px}.aside-foot{display:none}.call-workspace{width:100%}.call-title .code{font-size:12px}.call-title>button{font-size:11px}.status-grid>div{padding:0 10px}.status-grid strong{font-size:11px}.status-grid small{font-size:9px;line-height:1.6}.detail-column{display:flex}.live-columns{display:block}.detail-column{margin-top:16px}.welcome{min-height:420px;width:100%}.welcome-steps{flex-direction:column;gap:10px;margin-top:26px}.composer-controls{flex-wrap:wrap}.checkbox-label{margin-left:0!important}.history .muted{font-size:10px}.history small{display:none}}
.reload-confirm{margin-top:12px;padding:10px;border:1px solid #efd8a8;border-radius:6px;background:#fff8e9;color:#805d24;font-size:12px;line-height:1.7}.reload-confirm p{margin:0 0 10px}.reload-confirm button{font-size:11px}
.record-filters{padding:0 14px 5px;display:grid;gap:8px}.record-filters select{font-size:11px;padding:7px}.record-filters p{font-size:10px;line-height:1.6;color:#748c95;margin:0}.record-pager{display:flex;gap:7px;justify-content:space-between;align-items:center;padding:12px 14px;font-size:11px;color:#70858d}.record-pager button{font-size:10px;padding:6px}.export-controls{padding:0 14px 16px}.export-controls button{width:100%;font-size:11px}.export-controls small{display:block;color:#7c919b;font-size:10px;line-height:1.6;margin-top:7px}.incident-select-row select{min-width:0}.incident-select-row button{font-size:10px;padding:7px 8px}.incident-select-row label{white-space:nowrap}.call-title{flex-wrap:wrap;gap:10px}#history-count{max-width:65%;text-align:right;font-size:10px;line-height:1.6}.record-item strong{overflow-wrap:anywhere}@media(max-width:740px){.record-filters{grid-template-columns:1fr 1fr}.record-filters p{grid-column:1/-1}.record-pager{padding:8px 14px}.export-controls{padding-bottom:12px}.export-controls button{width:auto}.call-title .button-row button{font-size:10px;padding:7px}.incident-select-row{flex-wrap:wrap}.incident-select-row select{flex:1 1 140px}#history-count{max-width:56%}}
.download-fallback{display:flex;align-items:center;gap:14px;margin-bottom:16px;font-size:12px;line-height:1.7}.download-fallback a{color:#007f80;font-weight:600}.download-fallback span{color:#748c95}@media(max-width:740px){.download-fallback{flex-wrap:wrap;gap:4px}}
.audio-panel{margin-top:18px}.audio-form{padding:0 18px;display:flex;gap:16px;align-items:end;flex-wrap:wrap}.audio-form>div:first-child{flex:1;min-width:200px}.audio-form label{margin-top:0}.audio-form small{display:block;font-size:10px;color:#738b95;line-height:1.7;margin-top:7px}.audio-form .button-row{padding-bottom:25px}.audio-form button,.audio-panel .panel-heading button{font-size:11px}.audio-files{padding:0 18px 18px}.audio-file{padding:16px;background:#f7fafb;border:1px solid var(--border);border-radius:8px;margin-top:10px}.audio-file-heading{display:flex;align-items:center;gap:10px;justify-content:space-between;flex-wrap:wrap}.audio-file-heading strong{font-size:13px;overflow-wrap:anywhere}.audio-file p,.audio-file details{font-size:11px;line-height:1.8;color:#64808a;overflow-wrap:anywhere}.audio-file audio{width:100%;max-width:520px;height:40px;margin:2px 0 6px}.audio-file-actions{display:flex;align-items:center;gap:16px;font-size:11px;flex-wrap:wrap}.audio-file a{color:#007f80}.audio-play-state{color:#718b94}.audio-file details{margin-top:10px}.audio-file details summary{cursor:pointer}.export-controls button+button{margin-top:8px}@media(max-width:740px){.audio-form{gap:8px}.audio-form>div:first-child{min-width:0;flex-basis:100%}.audio-form .button-row{padding-bottom:0}.audio-file{padding:12px}.audio-file-heading .tag{font-size:10px}}
.site-nav{display:flex;gap:24px;padding:12px 36px;background:white;border-bottom:1px solid var(--border);font-size:13px}.site-nav a,a.inline-link,.related-links a,.source-note a,.notice a{color:#007572;text-decoration:none}.site-nav a[aria-current]{font-weight:700;border-bottom:2px solid #007f80;padding-bottom:5px}.site-nav a:hover,.related-links a:hover{text-decoration:underline}.padded-form{padding:4px 18px 20px}.padded-form>button,.padded-form>.button-row{margin-top:14px}.body-note{font-size:13px;line-height:1.9;overflow-wrap:anywhere}.auth-main{max-width:540px;padding-top:55px}.auth-panel{padding:28px}.auth-panel h1{font-size:25px}.auth-panel form{margin-top:22px}.auth-panel button{margin-top:20px;width:100%}.auth-panel .notice{margin-top:16px}.account-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1fr);gap:22px}.user-list{padding:4px 18px 18px}.user-row{display:flex;gap:16px;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border);padding:14px 0;font-size:13px}.user-row small{display:block;font-size:11px;color:#71858f;margin-top:5px}.drill-creator{margin-top:18px}.related-links{display:grid;gap:10px;font-size:12px;margin-top:16px}.drill-layout{display:grid;grid-template-columns:250px minmax(0,1fr);gap:24px;align-items:start}.drill-list{max-height:500px;overflow:auto;padding:0 8px}.drill-section{margin-top:18px}.context-grid{display:grid;grid-template-columns:1fr 1fr;border-top:1px solid var(--border)}.context-card{padding:18px}.context-card+div{border-left:1px solid var(--border)}.context-card dl{display:grid;grid-template-columns:70px minmax(0,1fr);gap:10px;font-size:12px;line-height:1.7}.context-card dt{color:#6f8590}.context-card dd{margin:0;white-space:pre-wrap;overflow-wrap:anywhere}.ack-result{padding:14px;background:#fff8e9;color:#805d24;border-radius:8px;font-size:13px;margin:15px 0}.ack-result p{margin:7px 0 0;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.ack-result.confirmed{background:#eaf6f0;color:#266b57}.attempt{padding:16px 0;border-bottom:1px solid var(--border)}.attempt:last-child{border-bottom:0}.attempt-state{display:flex;align-items:center;gap:16px;flex-wrap:wrap;font-size:12px;margin:12px 0;color:#526c77}.attempt-state strong{background:#edf4f5;padding:6px 8px;border-radius:4px;font-weight:600}.message-preview{padding:12px;background:#f4f7f8;font-size:12px;line-height:1.8;white-space:pre-wrap;overflow-wrap:anywhere}.drill-section>summary{padding:16px 18px;cursor:pointer;font-size:12px;color:#738993}.drill-section .history{max-height:360px}.drill-section .history time{flex-basis:138px;font-size:10px}.drill-section .history small{display:block;margin-top:4px}#cancel-form button{margin-top:14px}.top-status #identity{max-width:230px;overflow-wrap:anywhere}#login-required button{font-size:11px;padding:5px 9px}@media(max-width:1000px){.drill-layout{grid-template-columns:200px minmax(0,1fr)}.context-grid{grid-template-columns:1fr}.context-card+div{border-left:0;border-top:1px solid var(--border)}}@media(max-width:740px){.topbar{height:auto;min-height:74px;gap:16px;flex-wrap:wrap;padding-top:12px;padding-bottom:12px}.top-status{font-size:11px}.site-nav{padding:12px 16px;gap:20px;font-size:12px}.drill-layout,.account-layout{grid-template-columns:1fr}.drill-list{max-height:220px}.auth-main{padding-top:30px}.auth-panel{padding:20px}.drill-section .history time{flex-basis:90px;line-height:1.7}.drill-section .history small{display:block}.drill-layout>section{min-width:0}.context-card{padding:15px}.drill-creator .field-row{grid-template-columns:1fr}}
.auth-page{padding:40px 16px}.auth-card{max-width:440px;padding:30px;margin:20px auto}.auth-card form{margin-top:24px}.auth-card form>button{width:100%;margin-top:20px}.auth-foot{font-size:11px;color:#77909a;line-height:1.8;margin-top:24px}.auth-card .notice{margin-top:18px}.account-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.account-section{padding:22px}.account-section form>button{margin-top:18px}.account-section .source-note{margin:12px 0}.user-item{padding:14px 0;border-bottom:1px solid var(--border);font-size:13px;line-height:1.8}.user-item small{display:block;color:#758c95;font-size:11px}.user-item button{margin-top:8px;font-size:11px}@media(max-width:740px){.account-grid{grid-template-columns:1fr}.auth-card{padding:24px}.account-section{padding:18px}}

/* M5: bounded intake simulation and evidence panels */
.intake-form { padding: 16px 20px; border-bottom: 1px solid #d8e4e3; background: #f4faf9; }
.intake-form .panel-heading { padding: 0; margin-bottom: 8px; }
.intake-form h3 { margin: 0; font-size: 15px; }
.intake-form textarea { width: 100%; margin: 6px 0 10px; resize: vertical; }
.intake-opening { padding: 9px 12px; background: #fff; border-left: 3px solid #168986; font-size: 13px; line-height: 1.7; }
#intake-summary { padding: 0 18px; }
.intake-classification { display: grid; gap: 5px; background: #e7f4f1; border-radius: 7px; padding: 12px; color: #23544e; }
.intake-classification span { font-size: 12px; }
.intake-classification.urgent { color: #8c351c; background: #fff0e7; border: 1px solid #e8b69e; }
.intake-notices { margin: 10px 0; padding-left: 19px; color: #5e635f; font-size: 12px; line-height: 1.8; }
.intake-evidence { border-left: 2px solid #a2bfba; padding-left: 9px; line-height: 1.7; font-size: 13px; overflow-wrap: anywhere; }
.intake-evidence b { display: block; }
.handoff-detail { margin: 12px 0; font-size: 13px; line-height: 1.8; overflow-wrap: anywhere; }
.intake-review { border-top: 1px solid #d8e4e3; padding: 16px 18px; font-size: 13px; }
.intake-review form { margin: 12px 0 18px; }
.intake-review label:not(.checkbox-label) { display: block; margin: 12px 0 6px; }
.intake-review input:not([type=checkbox]), .intake-review select { width: 100%; min-width: 0; margin-bottom: 8px; }
.intake-review .button-row { flex-wrap: wrap; }
.intake-review summary { cursor: pointer; color: #165d57; font-weight: 600; }
.intake-review .checkbox-label { margin: 10px 0; }
.detail-column { display: flex; flex-direction: column; gap: 16px; }
.detail-column > .assist-panel { order: -1; }